The Audio-Visual Field Engineer is responsible for being the liaison between field technicians and design team to ensure the installation of the purchased system is executed as expected and agreed upon with the customer ensuring a high level of customer service and profitability.

JOB RESPONSIBILITIES: *

•Review project documentation to gain thorough understanding and check for accuracy.
•Create and maintain control system UI's and Source/Configuration software.
•Bench/configure hardware prior to delivery of systems to site to confirm functionality.
•Work with design team to create and update project installation documents using Visio, Excel, and/or CAD as needed.
•Coordinate on-site implementation process for AV installations and service requests.
•Travel as necessary. This may include overnight travel out of state via planes/trains/automobile.
•Lead by example.
•Oversee implementation of AV solutions to ensure that equipment is installed per industry standards and best practices. This may require working in the field along with AV technicians to accomplish the installation objective, timeline, and goal of customer satisfaction.
•Report any out-of-scope work required to allow for change order generation as needed.
•Participate in customer construction status calls/meetings as required.
•Provide detailed project field status updates to AV Ops Mgr. and design team.
•Perform final system commissioning and provide end user training on newly installed systems
•Strengthen customer relationships by being responsible, accurate, helpful, and trustworthy.
•Proactively look for opportunities to provide more value-add services to customers.
•Assist with maintaining customer profiles and standards documents to ensure accuracy.
•Provide remote technical support for out-of-market technicians in the field as needed.
•Assist with updating RT software with ticket status.
•Assist with ensuring customer profile documents are maintained and updated.
•Stay up to date on AV technologies and installation practices.
•Work with the rest of the AV team to evaluate new products and services.
•Perform other assigned duties as requested.

SKILLS/EXPERIENCE/TRAINING:

• High School Diploma or General Education Degree (GED) and two to three years minimum industry experience in audio-visual system sales, management, service or installation; or the equivalent combination of education and experience
• Solid audio-visual system industry experiences including sales, service, project management and/or installation of control systems, audio equalization, and video conferencing.
• DSP configuration and system commissioning/balancing (Biamp,QSC&Clearone)
• Touch Panel UI Creation via Extron & Crestron software.
• Ability to edit and create various manufacturer control systems (Extron, Crestron, Biamp, etc.)
• Ability to follow blueprints, notes and specifications to meets the job requirements.
• Basic written and verbal communications skills.
• Proven ability to follow instructions and focused attention to detail.
• Experience with construction and adherence to large and small project scheduling.
• Enjoys hands-on problem solving in a fast-paced work environment.
• Ability to work well both independently and as part of a professional team.
• Excellent time management, planning and forward-thinking skills.
• Self-motivated with a positive and professional attitude.
• Excellent communication and listening skills.
• Strong teambuilding, customer service, and interpersonal skills.
• Must possess good decision-making skills, be very organized and detail oriented.
• Strong computer and networking skills using Microsoft Office suite (i.e., Word, Excel, Outlook) required.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, the Company reserves the right to modify, add or remove duties and assign other duties, as necessary.

Connectivity Point Design and Installation is a fast-growing technology company providing design, installation, and support services for low-voltage infrastructure and equipment. Our professional services fall into five major disciplines: Structured Network Cabling, Audio-Visual Solutions, Security Solutions, Wireless Networks, and Telephone Systems.

Established in 2002, this Maine based business has more than 175 employees and has performed work in 44 states and 24 countries.

Named one of the Best Places to Work in Maine, Rhode Island and South Carolina. Connectivity Point is an equal opportunity employer offering competitive wages and generous employee benefits including paid holidays, Paid Time Off (PTO), group medical, dental, disability and life insurance, and 401K retirement plan with a company match.